Frequently asked questions.

An invisible signature suited to your printing method is placed inside the existing design; the production line and the print process do not change.

The signature is prepared for your packaging's existing printing method. Suitability is assessed during the needs analysis using the print file and a sample pack.

No. The signature does not carry over to copied packaging, so a copy does not appear genuine on verification.

Yes. Grafex can be delivered as a white-label app published under your brand's name and look. If you already have a mobile app, verification is added to it with an SDK; verification records are passed to your ERP and other enterprise systems through an API.

Both are possible. Grafex can run in the cloud; if the records need to stay in your own infrastructure, it is installed on-premise.

Company teams, dealers, audit units and end users can verify products with the mobile app; no authorisation is needed.

No. A smartphone and the mobile app are enough.

Not necessarily. Most brands start with the single solution that matches their highest-priority risk and add others as the need grows. Used together, packaging, labels and digital channels meet in the same record.

Tracking records the points a product passes through. Verification proves that the product in front of you is the same as the one in the record. A reliable system needs both.

In the first meeting we review the product, the production line and the sales channels. Most brands start with a single solution.

It depends on the structure of the product, the solution and its scope. After the needs analysis we share a plan with the stages and dates.

Yes. Projects usually start with a single product or batch; the scope is widened once the results are reviewed.

By the solution, the number of products, the numbering level and the number of channels monitored. A firm quotation is prepared after the needs analysis.

Yes. Field verification, record management and reporting can be provided as a service.